Help & Support

Open the GorGorr app, enter your pickup and drop-off, choose Private or Shared, pick a vehicle (Bajaj, Sedan, etc.), and tap Confirm. A nearby driver receives your request within seconds.

Private rides are exclusive — you have the vehicle to yourself. Shared rides may pick up other passengers heading in the same direction, in exchange for a lower fare. Drivers can only accept shared add-ons if the route matches and seats are available.

Fare = (vehicle base + km × per-km rate + min × per-minute rate) × pickup-zone multiplier × drop-off-zone multiplier × peak-hour multiplier + airport surcharge (if applicable). You see an estimate before confirming.

While the trip is in Pending or Driver-on-the-way status, tap the X / Cancel button on the tracking screen. Cancellations within the free window incur no fee. After the driver arrives at pickup, a cancellation fee may apply.

From your trip history, tap the trip → Report Problem. Or email us at [email protected] with the trip ID. We respond within 24 hours.

In the app: Profile → Delete Account → type DELETE to confirm. From the web: visit gorgorr.com/account-deletion. Your account is deactivated immediately; all personal data is permanently removed within 30 days. Trip records are retained for accounting compliance.

Drivers receive earnings directly to their in-app wallet after each trip. Wallet balance can be paid out via EVC Plus, Zaad, eDahab, or bank transfer based on the driver's configured payout method.

Our zone system detects restricted areas at booking time. If your drop-off is in a blocked zone, the booking won't go through and you'll see a clear message. For soft-restricted zones, the driver may decline or require an admin override.