Privacy Policy

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1. Introduction

GorGorr ("we", "our", "us") operates a ride-hailing platform connecting passengers with drivers in Somalia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Account information

• Name, phone number, email address (optional) and password
• Profile photo (optional)
• Drivers: licence, national ID, vehicle details and vehicle documents

2.2 Identity verification

Some services, such as student or employee Shared Commute fares, ask you to verify your identity. You may then provide:

• Selfie photos taken in the app
• Short selfie videos (a few seconds, no sound) to show that a real person is present
• Photos of an ID document, such as a national ID, passport, student ID or employee ID, with the name, ID number and institution you enter

While you take a selfie, the app uses face detection on your phone (Google ML Kit) only to check that one face is in the frame. This runs entirely on your device: no face data is sent to Google, and we do not create face templates or use facial recognition. The photos and videos are uploaded to our servers, kept in private storage that is not publicly accessible, and reviewed by authorised GorGorr staff to approve or reject your verification.

2.3 Location

• Your precise location when you request a ride, set a pickup point, and during a trip
• Pickup and drop-off locations and the route of your trips
• Drivers: location while online and during trips

2.4 Trips, payments and messages

• Trip, parcel and booking history, fares, ratings and notes you add
• Payment records: amounts, method (EVC Plus, Zaad, Sahal, wallet or cash) and mobile-money references
• Messages you exchange with drivers in the app
• Shared Commute preferences, including the passenger gender preference you choose
• SOS alerts, including the location at the time of the alert

2.5 Device and app usage

• Device model, operating system, app version and push notification tokens
• App usage measured by Google Firebase Analytics: screens viewed, app opens, session length, approximate location derived from your IP address, and a random app instance identifier. We do not use the Android advertising ID, do not link analytics to your name or phone number, and do not use analytics for advertising.

3. How We Use Your Information

• To create your account and sign you in
• To match you with drivers, price trips and show live trip progress
• To process payments and keep accounting records
• To verify identity for services that require it
• To keep riders and drivers safe, including SOS alerts and incident review
• To send trip updates and, if you allow them, offers
• To understand how the app is used and fix problems
• To meet legal obligations and handle disputes

4. Information Sharing

We share information only as needed:

• Between riders and drivers: name, phone number, pickup and drop-off points and live location during a trip
• Google (Firebase and Google Maps Platform): we use Firebase for sign-in, real-time trip updates and chat, push notifications and app analytics, and Google Maps and Places for maps, address search and routes. Google processes this data on our behalf.
• Payment providers: to process mobile-money payments
• Authorities and emergency services: when the law requires it, or to respond to an SOS alert or a safety incident

We do not sell your personal data, and we do not share it for advertising.

5. Data Security

We use encrypted connections (TLS), token-based sign-in and access controls. Identity verification files are kept in private storage and can only be opened by you and authorised staff.

6. Data Retention

• Account and verification data (including selfie photos, selfie videos and ID document photos): kept while your account is open, and deleted within 30 days of an account deletion request
• Trip, parcel and booking records: kept for accounting, tax and dispute purposes. After you delete your account they are kept only in anonymized form (no name, phone number, addresses or notes, and locations reduced to about 1 km)
• Payment records: kept for as long as the law requires, with phone numbers removed after account deletion
• Safety records (SOS alerts and the chat of a trip where an alert was raised): kept for safety investigations
• Analytics data: kept by Google under our Firebase Analytics retention setting, at most 14 months

7. Your Rights

You can ask us to:

• Give you a copy of your personal data
• Correct inaccurate information
• Delete your account and personal data
• Stop sending you marketing messages

Contact us using the details below.

8. Account Deletion

You can delete your account in the app (Profile → Delete Account) or, without the app, at https://gorgorr.com/delete-account. Your account is closed and signed out immediately. Your name, contact details, profile photo, verification photos and videos, messages and preferences are deleted within 30 days. The records in section 6 that we must keep are kept only in anonymized form. If you have a wallet balance, we refund or settle it with you before your data is deleted; your money is never deleted with your account.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or by email.

11. Contact Us

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