1. Introduction
GorGorr ("we", "our", "us") operates a ride-hailing platform connecting passengers with drivers in Somalia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Personal Information
- Full name, phone number, and email address
- Profile photo (optional)
- Payment information (mobile money account details)
- Driver: license number, vehicle details, national ID
2.2 Location Data
- Real-time GPS location during active rides
- Pickup and drop-off locations
- Driver location while online and accepting rides
2.3 Usage Data
- Trip history, ride preferences, and ratings
- App usage patterns and device information
- Push notification tokens
3. How We Use Your Information
- To provide and improve our ride-hailing services
- To match passengers with nearby drivers
- To process payments via EVC Plus, Zaad, Sahal, or cash
- To ensure safety through SOS alerts and ride tracking
- To communicate service updates and promotions
- To comply with legal obligations
4. Information Sharing
We share your information only as necessary:
- Between riders and drivers: Name, phone number, and location during a trip
- Payment providers: To process mobile money transactions
- Law enforcement: When required by law or to ensure safety
- Emergency services: During SOS alert situations
We do NOT sell your personal data to third parties.
5. Data Security
We implement industry-standard security measures including encrypted connections (SSL/TLS), secure token-based authentication, and access controls to protect your data.
6. Data Retention
We retain your personal data for as long as your account is active. Trip data is retained for financial and legal compliance purposes. Upon account deletion, your data is permanently removed within 30 days.
7. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
8. Account Deletion
You can delete your account at any time through the app (Menu → Delete Account) or by contacting us. All personal data will be permanently removed within 30 days. Financial transaction records may be retained longer as required by law.
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or by email.
11. Contact Us
Questions about your privacy?
Email: [email protected]
Phone: +252 61 XXX XXXX
Address: K4 Junction, Mogadishu