Delete Your Account

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Option 1: In the app

Option 2: On this page, without the app

Enter the phone number and password of your GorGorr passenger account.

Phone number Password I understand my account will be closed now and my personal data deleted within 30 days. This cannot be undone. Delete my account

What happens

• Immediately: your account is closed, you are signed out on every device, and you stop receiving notifications.
• Within 30 days (normally after 7): your personal data is deleted or anonymized.
• You cannot delete your account during a ride, an open ride offer, a parcel delivery in progress, an upcoming scheduled ride or an active Shared Commute booking. Finish or cancel it first.
• If you have a wallet balance, we refund or settle it with you first. Your money is never deleted with your account.

What is deleted

• Your name, phone number, email address, password and profile photo
• Identity verification files: selfie photos, selfie videos and ID document photos
• Your Shared Commute profile and gender preferences
• Your messages with drivers, and your notification settings and history
• Push notification tokens and your Firebase sign-in identity
• Saved places, which are stored only on your phone and are removed when you sign out

What is kept, and why

• Trip, parcel and booking records, with your name, phone number, addresses and notes removed and locations reduced to about 1 km. We keep them to pay drivers correctly and for accounting, tax and dispute purposes.
• Payment and wallet records (amounts, dates, references), with phone numbers removed, for as long as the law requires.
• Safety records: SOS alerts, and the chat for any trip where an SOS alert was raised.

See our Privacy Policy for details.

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